Desktop Support Analyst - Dist

Company Name:
Tech Data - US
Provides high-level technical client support and services for Tech Data''s internal employees following established procedures and policies. Supports Logistic Center workstations, peripherals, and associated applications that allow the company to conduct business and manage information. Builds, configures, and troubleshoots desktops, software, and Operating systems. Provides a high-level of personal customer service within established criteria and provides IT project support as required.
Responds to system trouble calls for all Logistic and Configuration Center servers, workstations and peripherial devices.
Responds to and resolves Logistic system related outages and fully reports on the cause/effect of such outages to department manager.
Acts as coordinator for remote LC support team during such outages, fulfilling the role of communications coordinator, troubleshooter to restore production systems
Performs preventative maintenance and appropriate structured system checks of all associated systems.
Completes work to fulfill IT service requests as assigned. Performs additional duties as assigned Meets attendance and punctuality standards
The requirements listed below are representative of the knowledge, skill, and/or ability required. Able to be diplomatic when handling calls/correspondence for Management.
Able to analyze and resolve complex issues and problems in a sound and timely fashion.
Able to build solid, effective working relationships with others.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to adjust readily to change and adapt as needed.
Able to interact effectively with all levels of management.
Able to transport up to 50 lbs.
Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
Able to display assertiveness and a high level of self-confidence.
Able to execute instructions and to request clarification when needed.
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Able to express ideas clearly and convey necessary information.
Able to recognize and attend to important details with accuracy and efficiency.
Able to remain stationary for extended periods of time.
Able to stay with a position or plan of action until the desired objective is achieved.
Able to think strategically and tactically.
Able to troubleshoot system-related problems.
Able to work independently with minimum supervision.
Able to be attentive and foster two-way conversation.
Able to maintain a positive attitude in the face of criticism, rejection, or failure.
Able to maintain confidentiality of sensitive information.
Able to use common office equipment.
Able to perform basic mathematical calculations.
Able to provide courteous, timely service when addressing customer questions and concerns.
Able to quickly learn new systems and technology.
Knowledge and/or expertise in related area of responsibility.
Knowledge of occupational hazards of the trade and necessary safety precautions.
Possesses strong data entry skills.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
Thermal printer repair experience preferred.
PC Hardware/Software troubleshooting skills preferred.
Basic networking skills preferred.
Able to maintain confidentiality of senstitive information.
Date: 2014-05-05
Country: US
State: NJ
City: Swedesboro
Postal Code: 08085

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