Systems Support Technician

Job Description

  • Analyze and recommend the current physical and virtual server infrastructure systems

  • Analyze and recommend network remote access solutions

  • Recommend server/network solutions and technology that will enhance performance and meet business needs

  • Responsible for development and maintenance of network documentation. (Network Diagrams, Maps, Statistics, etc.)

  • Perform other duties as assigned

Minimum Requirements/Qualifications:

  • 2 year technical education beyond high school

  • Equivalent work experience acceptable

  • Relevant technical certificates a plus

  • 1-3 years work experience with physical and virtual server infrastructure systems

  • Demonstrates self-discipline and motivation in all aspects of job performance

  • Experience with structured cabling implementation and design

  • Strong troubleshooting skills

  • Ability to communicate technical concepts to technical and non-technical audience

  • Able to complete assignment with minimal direction

  • Must be able to work in a high-pressure team environment, handle multiple tasks and react quickly to networking problems and issues

  • Must adapt to rapidly changing technologies

  • Enhanced PC knowledge and skill sets utilizing Microsoft products

  • Interest in expanding one's knowledge in the technology industry

  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

Non-Negotiable Hiring Criteria:
Strong attention to detail
Strong client support orientation

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