Account Manager, Truckload


The Account Manager, Truckload reports directly to the Operations Leader. As an Account Manager, Truckload, you will work as part of a team to manage Truckload business within Estes Forwarding. You will be responsible for managing all operational execution including, but not limited to: customer service, shipment management, and problem resolution. The majority of your time will be spent selling and negotiating to honor day-to-day commitments of the account. You will ensure that standard operating procedures, key performance indicators, and other account metrics exist and are executed on a daily basis.

Duties include but are not limited to:

  • Develops and implements strategies to maintain and/or expand profitability and promote EFW transportation services, specifically Truckload Services.
  • Expedites the resolution of customer concerns and exceptions to ensure customer and account satisfaction.
  • Interfaces with both internal and external customers to understand the customer's overall objectives and requirements.
  • Responsible for developing, managing, and fostering relationships with customers and accounts to ensure retention and create organic growth.
  • Shares details with customers on additional offerings to provide value added service. Collaborates with the appropriate Enterprise parties to ensure the customer s transportations needs are taken care of.
  • Responsible for a book of Truckload business which supports the operational and financial objectives of the regional operating center.
  • Provide claims mediation between the customer, carrier, and EFW Claims Department.
  • Promotes world-class customer care.
  • Meet and exceed predetermined account goals and objectives and reports on progress quarterly. Maintains good communication and positive relationships with employees to promote employee satisfaction and retention.
  • Responsible for adhering to and actively participating in EFW s standard Performance Management process.
  • Support and promote company core values.
  • Must comply with all company policies, rules, procedures, Code of Conduct,C-TPAT and TSA security procedures. Regular attendance is required
  • Other duties as assigned.


Bachelor s degree or the equivalent combination of education and experience. 1-3 years of experience in transportation, logistics or other transportation business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry.

Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.

Must have strong work ethics and good problem-solving skills.

Must be able to interact well with others.

Must desire to show leadership and team-building abilities.

Must have good communication and organizational

Must be able to work independently, or in a team setting.

Must be capable of working under tight time constraints in a high volume environment with multiple priorities.

Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.

Must be authorized to work in the United States.

At this time, EFW will not sponsor a new applicant for employment authorization for this position.

EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.

EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.

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