Customer Service Supervisor

Are you our next Customer Service Representative Supervisor?

The Opportunity

As a Vallen CSR Supervisor, you ll have the opportunity to work with one of the most extensive product lines in the business. You will work with the support of a true team environment, partnering with the Vallen Outside Sales team and our Management team. We want you to become a true resource for our customers and establish long lasting relationships.

About Vallen

Vallen is an industry leader in delivering flexible supply chain solutions and services along with a comprehensive range of maintenance, repair, operating, production, safety and electrical products to meet the growing supply needs of customers in facilities across North America and around the world. Vallen is headquartered in Belmont, NC and is a subsidiary of Sonepar USA, part of the global Sonepar family.

Working at Vallen

At Vallen, we are committed to the success of our customers and our co-workers and do what it takes to get the job done right. We work diligently to improve and drive results that create value. We re hands-on, responsive and team-oriented. We apply our insights, experience and relationships to find the best solution to every challenge. We hold ourselves to be personally accountable to do what we say we will do.

Qualifications & Benefits

  • 3-5 years of inside sales and customer service experience is required
  • Excellent computer and data entry skills required
  • Must be proficient with MS Excel, Word and Outlook
  • Strong with client follow up, organizational skills, & excellent communication skills required
  • Strong knowledge of Industrial MRO products is desired
  • Experience generating customer quotations desired
  • Experience in the RV and/or motor home industry is a plus
  • Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization. Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
  • The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company s market share/revenue goals.

401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path.

EOE M/F/Disability/Veteran

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