Pharmacist Manager

Job Summary: The Pharmacist Manager owns the Quality Compliance of Customer Care and participates in developing a quality culture that supports the company's values of customer focus, integrity, collaboration, and innovation while meeting the needs of our stakeholders and regulators.  The Pharmacist Manager leads and manages the Customer Care Pharmacists who directly supervise customer care operations performed by registered Pharmacy Technicians and ensure these activities occur in accordance with USP 795, USP 797, State Board of Pharmacy regulations, Section 503A of the Federal FD&C Act and company policies and procedures. Responsibilities include but are not limited to: supporting quality system implementation and maintenance; reviewing and approving documentation; and collaboratively working with Customer Care and Sales. What you'll do: Stay current with applicable pharmacy regulations and internal quality standards Create quality SOPs/Work Instructions (WI) for the function/organization Review/approve (close) area specific: SOPs/WIs Scripts for customer safety and complaint/product quality complaint feedback Change controls ensuring adequate justification, impact assessment, implementation plan Deviations ensuring root cause and impact were assessed and appropriate Corrective And Preventive Actions (CAPAs) were identified and assigned Planned deviations ensuring impact was assessed and appropriate CAPAs were identified and assigned Adverse Drug Reaction/Adverse Event ensuring root cause and impact were assessed and appropriate CAPAs were identified and assigned Complaints ensuring root cause and impact were assessed and appropriate CAPAs were identified and assigned Ensure Customer Care Pharmacists are performing the following in accordance with regulations, Companyquality standards, policies and procedures: supervising customer care operations Rx processing, including DUR Patient counseling, includes providing safety/product quality complaint feedback to the customer Safety reporting Ensure Customer Care Pharmacist resources are efficiently and effectively allocated to support customer expectations and the needs of the business Evaluate Customer Care Pharmacists' performance (including reviewing call logs); identify opportunities for development and training/education Work collaboratively with Customer Care/Sales counterparts to accomplish common goals Participate in cross functional project teams/meetings Support quality system creation/implementation as assigned by Quality Director Provide metrics/trends to Quality Director   Who you are: Registered pharmacist in the state of New Jersey with an active license in good standing Willingness and ability to be licensed as a registered pharmacist in multiple states Possess strong understanding USP 795, USP 797, State Board of Pharmacy regulations, Section 503A of the Federal FD&C Act Have excellent written, verbal communication and presentation skills with the ability to communicate clearly, succinctly and effectively Have solid interpersonal skills including the ability to remain calm, professional, diplomatic, and positive Experienced in mentoring and developing Pharmacists Have the ability to think and act independently while knowing when to include others in decisions Can work in a dynamic, fast paced and timeline-driven environment with shifting priorities Proficient with Microsoft Office software What you've done: Obtained a Bachelor's degree in pharmacy, or have PharmD Have 5+ years' working in progressively responsible positions in a regulated environment Have 3+ years' experience managing staff and providing effective leadership to direct reports  
Salary Range: NA
Minimum Qualification
5 - 7 years

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